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Alex complains about his return to Prague Airport

Dear Mr.K......,

I really appreciate your message you have sent us, because feedback from our client is very important for us. I investigated the situation and the driver admitted that it was like you say = he was travelling with his girfriend and used phone while driving.

I feel very sorry for your discomfort and I am going to penalize the driver. You know, the quality of our drivers is the main problem of my company and I have been trying to focus on the subject so I welcome every comment of my clients.

I hope that your stay in Praha was good anyway and you had no more troubles or "scratches".

Please take one more time my apology and - please - if you, in the future would decide to give us another chance to take care of your transportation from / to the Prague airport, write please my name in the booking or email and I will personaly take care of the transfer, that means I will personaly control the quality of the work as the owner of the company.

I wish you to have good day and thank you again!

Petr Dubec
Owner of Airport Transfer Prague
+420 774 009 009


-----Original Message-----
From: Alex K........
Sent: Friday, October 18, 2013 6:10 PM
To: info@airport-transfer-prague.eu
Subject: Re:

Reservation is OK.
But i was slightly surprised by the driver.
He arrived with the girl in the car and all lthe way sweet pair had nice conversation.
Generally it was not a great problem but driver managed at the same time speaking by phone.
And it was dangerous.
I think private problems must be settled after working day.